1. Order Processing
Orders are generally processed within 1–3 working days after payment confirmation.
Once an order has been processed and dispatched, delivery tracking information will be sent to the email address provided during checkout.
2. Delivery Area
We deliver orders to customers across Europe.
Depending on the destination, orders may be sent using DHL, FedEx or UPS Priority services.
3. Delivery Time
The standard delivery period is approximately 5–10 working days after dispatch.
Delivery times may vary according to the destination, carrier arrangements and local delivery conditions.
The order processing period of 1–3 working days is separate from the delivery period stated above.
4. Tracking Updates
Tracking information is provided to the email address supplied with the order at relevant stages of delivery.
Customers may receive tracking updates when:
- The order is dispatched;
- The shipment reaches a logistics point;
- The shipment enters local delivery;
- Other relevant tracking events are recorded by the carrier.
Customers should ensure that the email address provided at checkout remains accessible so that delivery information can be received.
5. Delayed Deliveries
If an order exceeds the standard 5–10 working day delivery period after dispatch, we may initiate an enquiry with the relevant carrier.
After reviewing the carrier information and the circumstances of the individual shipment, we may arrange a full refund or replacement shipment, as appropriate.
Where applicable, mandatory statutory rights concerning delivery and consumer contracts remain unaffected.
6. Delivery Address
Orders are dispatched from:
Grüner Weg 11
33449 Langenberg
Germany
Customers are responsible for providing complete and accurate delivery information when placing an order. If an incorrect address is identified, please contact us promptly so that the available options can be reviewed.
7. Delivery and Risk
For consumer purchases, the risk of accidental loss or damage remains with the seller until the goods are physically received by the consumer or by a third party designated by the consumer who is not the carrier.
Transfer of the goods to a carrier does not, by itself, transfer the delivery risk to the consumer.
8. Contact
For questions regarding delivery or an existing order, please contact:
ND-Rack GmbH
Grüner Weg 11
33449 Langenberg, Germany
Telephone: +49 52482029910
Email: rack@ndrackgmbh.com
If you contact us outside active service hours, please leave a message or send an email. We aim to respond within 24 hours.