1. What products are available?
We offer a range of automotive roof racks, cargo carriers and related vehicle storage products. Product descriptions, specifications and applicable information are provided on the relevant product pages.
2. How can I place an order?
Select the required product, add it to your basket and proceed through checkout. Please review your order details, delivery address and total amount before completing the purchase.
An order confirmation will be sent to the email address provided during checkout.
3. Which payment methods are accepted?
We accept several commonly used payment methods, including:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Selected electronic wallets where available at checkout
The payment methods available for a particular order are displayed during checkout.
4. How long does order processing take?
Orders are generally processed within 1–3 working days after payment confirmation.
Once an order has been prepared for dispatch, relevant delivery information will be provided to the email address supplied with the order.
5. How long does delivery take?
We serve customers across Europe. Orders are generally sent using services such as DHL, FedEx and UPS Priority.
The standard delivery period is approximately 5–10 working days after dispatch. Delivery time may vary according to the destination and carrier arrangements.
6. Will I receive tracking information?
Yes. Tracking information is sent to the email address provided with the order at relevant stages of the delivery process.
Updates may be provided when the order is dispatched, reaches a logistics point and enters local delivery.
7. What happens if my order takes longer than the standard delivery period?
If an order exceeds the standard 5–10 working day delivery period, we may contact the relevant carrier and initiate an enquiry.
After reviewing the circumstances and the carrier’s investigation, we may arrange a full refund or a replacement shipment where appropriate.
Consumer rights relating to delivery remain unaffected.
8. Can I cancel my order?
If you wish to cancel an order, please contact us as soon as possible using the email address provided below.
Where an order has not yet been dispatched, we will review the cancellation request according to the circumstances. Where the statutory right of withdrawal applies, it remains available in accordance with applicable German and European law.
9. Do I have a 14-day right of withdrawal?
Yes. For eligible consumer distance contracts, consumers generally have a statutory 14-day right of withdrawal without giving a reason.
The withdrawal period generally begins when the consumer, or a third party designated by the consumer other than the carrier, receives the goods.
To exercise the right of withdrawal, please send a clear statement by email within the applicable withdrawal period.
Any return and reimbursement will be handled in accordance with the applicable statutory requirements.
10. What if my order arrives damaged?
If an item arrives damaged, please contact us by email and provide your order number together with clear photographs of the affected item and packaging where relevant.
We will review the information and may arrange a refund or replacement according to the circumstances.
Where appropriate, photographs may be sufficient to assess the matter and a return of the damaged item may not be required.
11. What if a product has a defect or does not match my order?
Please contact us promptly with your order details and relevant photographs or other information.
We will review the matter and arrange an appropriate remedy in accordance with the circumstances and applicable statutory requirements. Depending on the case, this may include repair, replacement, price reduction or reimbursement.
Mandatory statutory rights concerning defective or non-conforming goods remain unaffected.
12. What should I do if I enter an incorrect delivery address?
Please contact us as soon as possible after placing your order.
If the order has not yet been dispatched, we will review whether the delivery information can be updated. Once an order has entered the delivery process, available options may depend on the carrier and the circumstances of the shipment.
13. How can I contact customer service?
For questions about products, orders, payments, delivery or returns, please contact us at:
ND-Rack GmbH
Grüner Weg 11
33449 Langenberg, Germany
Telephone: +49 52482029910
Email: rack@ndrackgmbh.com
If you contact us outside active service hours, please leave a message or send an email. We aim to respond within 24 hours.
14. Where can I find the applicable terms?
The applicable Terms & Conditions, Privacy Policy, Shipping Policy and Refund & Returns Policy are available on the website and should be reviewed before completing an order.